The Insurance Supervision Agency of Slovenia (AZN) is pleased to invite you to the 5th annual conference with the title »Back to Basics« on the 6th September 2019, in Hotel Union Ljubljana – Slovenia.

The conference will address the challenges that have been part of the insurance business from the very beginning, but have perhaps been underrepresented in discussions in the recent years when the insurance sector strives towards digitalisation. The main focus of the event is the exploration of the general quality of underwriting in insurance, and the related challenges and trends. The conference will explore the basic principles of solid underwriting practices, the balance between quality and market competition, and the limits of digitalisation in insurance. As the motor lines of business represent a sizable part of the insurance business in Slovenia and the neighbouring countries in the region, the conference will also seek to explore the trends in the automotive industry.
The event will feature a distinguished line-up of speakers, including Sylvia Cronin, Chief Information Officer, Central Bank of Ireland IE, Gregor Pilgram, Chief Financial Officer of Generali CEE Holding B.V., among many others. The event is open to a wide audience, including policy makers and leaders in the insurance industry.

The Organisers of the event can modify and improve this program without prior notice. Any changes to the programme will be published at the website of the event in due time. The conference is free of charge.



8:30 Registration and business breakfast
9:45 Welcome address:
  Gorazd Čibej, MSc, Director of Insurance Supervision Agency, SI

Section 1: Back to basics

This section will focus on the basic principles of good underwriting, sound governance practices and the limits to digitalisation.

  1. Keynote speech: Sylvia Cronin, Chief Information Officer, Central Bank of Ireland, IE
  2. Andreas Heilmann, Head of Department – Property Insurance, DVA Deutsche Verkehrs-Assekuranz-Vermittlungs-GmbH, DE
  3. Cees Werff, President & CEO, Claims Corporation Network B.V., NL
  4. Frank Genheimer, Managing Director, New insurance business GmbH, CH
12:00 Break: 30 min

Panel discussion: Market trends and challenges

Moderator: Samir Sharma

  1. Ilijana Jeleč, Member of The Board at Croatian Financial Services Supervisory Agency, HR
  2. Gorazd Jenko, Executive Director for Corporate Clients at Zavarovalnica Triglav, d.d., SI
  3. Frank Genheimer, Managing Director, New insurance business GmbH, CH

Section 2: Finding balance

Finding the balance between good underwriting practices and market competition pressures lies at the core of the insurance business. Simultaneously, the sector also has to adapt to external factors. Due to the importance of motor insurance to the sector, this section will also explore general trends in the automotive industry.

  1. Keynote speech: Gregor Pilgram, Chief Financial Officer of Generali CEE Holding B.V., CZ
  2. Samir Sharma, CEO, Datazuum, UK
  3. Jaka Kavčič, Managing Director, Summit avto d.o.o., SI
15:00 Late Lunch
16:30 A guided tour at City Museum of Ljubljana the exhibitions ICONS Treasures of Russian Museums and The transparent blue glass bowl.
17:00 A social event in Wine bar Šuklje, Breg 10, Ljubljana.


Print programme: Programme [PDF]

Speakers & Presentation

Gorazd Čibej, MSc

Director of Insurance Supervision Agency, SI


Gorazd Čibej, LL.M, has been the Acting Director of the Insurance Supervision Agency of Slovenia since January 2018 and Director since January 2019.

In 2000 he graduated cum laude from the Faculty of Law, University of Ljubljana. He holds a Master’s Degree in European Law (LL.M) from the Lund University, Sweden, which he obtained in 2001. As a graduated lawyer, he completed his practical training at the Higher Court of Ljubljana. He passed the state bar exam. Afterwards, he was employed by the Ministry of the Environment and Spatial Planning, first in the Environment Directorate and later in the Minister’s Office. In 2007 and 2008, he participated in the project of Slovenia’s presiding the European Union as an outsourced expert working for the Ministry of the Environment and Spatial Planning.

Gorazd Čibej was employed by the Insurance Supervision Agency in 2006 to perform the most complex legal tasks. In 2015 the National Assembly of the Republic of Slovenia appointed him member of the Council of Experts of the Insurance Supervision Agency for a six-year term of office. Since November 2017, he has also been the President of the Council of Experts of the Insurance Supervision Agency.

As Director, he is also a member of the EIOPA Board of Supervisors. Within the EIOPA, he has also been appointed a substitute member of the Mediation Panel and a member of the Supervisory Steering Committee. In August 2016 Gorazd Čibej was appointed a member of the Supervisory Board of Slovenia Control, Slovenian Air Navigation Services.

Since 2000 he has actively participated in seminars and training courses in the areas of mediation, management and political and economic sciences.

He was awarded the degree of a mediator under the wings of the Cardozo School of Law, recognised by the US Bar Association, and in 2016 he completed the certified international business negotiation programme at the Mitchell Hamline University, USA. In 2017 he participated in additional training in the field of corporate governance at the Harvard University, USA.

Sylvia Cronin

Chief Information Officer, Central Bank of Ireland, IE


Sylvia Cronin was recently appointed Chief Information Officer in the Central Bank of Ireland. Prior to this, she spent 5 years as Director of Insurance Supervision and was a Member of the European Insurance and Occupational Pensions Authority (“EIOPA”) Board of Supervisors.

Before joining the Central Bank, Sylvia spent the majority of her career working in the insurance industry, most recently as Chief Executive of Augura Life Ireland Ltd. Previously, Sylvia was the Chief Executive of MGM International Assurance Ltd. and spent several years with the AXA Group where she was head of Business Development, Services and Marketing in Ireland. Sylvia started her insurance career with the Fortis Group where her focus was on IT Management.

Sylvia holds a Masters in Business Administration, was admitted as a Chartered Director to the Institute of Directors in London and is a CDER Certified Mediator.


Andreas Heilmann

Teamleader at the property, technical and marine insurance department DVA Deutsche Verkehrs-Assekuranz-Vermittlungs-GmbH, DE


After having finished his training as an insurance salesman at Volkswagen Versicherungsdienst (VVD), Andreas became an official in charge for placing and servicing motor insurances at the respective department at VVD. In 1987 he joined the technical department at Haftpflichtverband der Deutschen Industrie, HDI. Later on – after he finished his education as Insurance Business Economist – he was recruited by DVA in 1994 where Andreas started in the technical department.

In his new role as Head of the property department he was commissioned to merge the technical and the property department into one powerful team in 1999. In his function Andreas was responsible for tailor made concepts of cover, always conceived by DVA, questions around all classes of business in the field of property, business interruption, technical lines and the like as well as procuring best possible insurance solutions, monitoring claims settlements of insurers and watching the insurance markets in the interest of the clients.

Since 2013 Andreas is also responsible for DVA’s Students as training manager and acting as a lecturer at the Duale Hochschule Baden-Württemberg (Cooperative State University Karlsruhe). From 2016 - 2018 Andreas was heading the project “Digitisation & Process”.

Since March 2019 Andreas is now responsible for product development and client service.


Cees Werff

President & CEO, Claims Corporation Network B.V., NL


Global insurance executive with a track record of designing and executing strategy, driving change and innovation and delivering top and bottom line results.
Founder-President-CEO of Claims Corporation Network B.V., a EU-wide InsurTech Claims Service Providor. Previously advised InterEurope AG through a MBO phase, designing a business development culture, expanding operations to CEE region and a diversification of products and services.
Prior led Van Ameyde Group through the redesign of a multi-line TPA service provider, creating a culture of compliance, product diversification and improving client relationship management. Prior managed ING Global Network through development and implementation of a network strategy business model and consolidation of previously separate subsidiaries and sales forces. Strengths include P&L management, risk management, merger execution, strategic leadership, sales management, public and government relations and media affairs.


Frank Genheimer

Founder and partner, New Insurance business GmbH, CH


Frank is founder and partner of New Insurance Business (Switzerland), a consulting company that offers strategic and tactical business and management consulting for insurance companies and their cooperation partners. The focus of his work is set on innovation, new business strategy as well as cooperation management. Frank is a regular speaker and moderator at events, seminars and workshops throughout the financial service industry. Before he started his career as consultant in 2015, he worked in different roles within European life insurance industry for about eleven years.


Ilijana Jeleč

Member of The Board at Croatian Financial Services Supervisory Agency, HR


Mrs. Ilijana Jeleč graduated from the Faculty of Economics and Business, University of Zagreb, majoring in finance. She started her career at the BNP Dresdner Bank. In 2002, she got employed at Hypo Alpe-Adria-Bank and in 2004 she became Assistant Executive Director of Organization/IT. In 2005, she started working for Erste&Steiermärkische Bank as the Head of Advisory Centre Sv. Duh, and two years later she became the Head of Private Banking Service. In 2008, she became the President of the Board of Erste nekretnine, the position she held until being appointed member of Hanfa Board in 2018.

She also served as the Vice President of the Real Estate Business Association at the Croatian Chamber of Economy.

Gorazd Jenko

Executive Director for Corporate Clients at Zavarovalnica Triglav, d.d., SI


Insurance underwriting managing, Insurance product developing

Full responsibilities to manage, regulate and supervise all property and casulty insurance underwriting
activities as well as product development.

Proven achievements in development and establishment rate and code functions which include the issue of
risk evaluation. Inscribe underwriting manuals for the company staff explaining and detailing ab out
underwriting viewpoint and philosophy and intricate insurance concepts. Leading multi-disciplined project
teams to achieve strategic underwriting objectives with sound and stable long-term financial position.

Areas of expertise:
- Risk Assesment & Management
- Insurance Portfolio Management
- R&D and Design of insurance products
- Data Analyzing
- Estimating & Proposals
- Statistical and mathematical evaluations
- Project Analysis & Benchmark
- Project Controls
- Planing & Scheduling
- Team Leadrship
- Operational Management
- Compliance

Gregor Pilgram

Chief Financial Officer of Generali CEE Holding B.V., CZ


Gregor Pilgram is Chief Financial Officer of Generali CEE Holding B.V. He has been based in Prague since July 2013, and is responsible for Consolidation, Controlling, Actuarial Services, Bancassurance and Reinsurance.

He supervises the financial performance and strategic development of ten CEE countries out of the Generali CEE Holding based in Prague. Before taking this position, Gregor was for five years CEO of Generali Slovenia and also the President of the Supervisory Board of Generali Croatia. He started his career as an expert in the Controlling Department of Generali’s Slovenian subsidiary in 1999. In the years that followed, he worked as Head of Internal Audit and CFO. He became CEO of the company in 2008. He was appointed Chief Financial Officer and became a member of the Executive Committee of Generali CEE Holding as of July 2013.

During his work in Slovenia, Gregor Pilgram was a member of numerous associations including the Executive Board of the Slovene Managers Association. He was awarded a “Young Managers of the Year 2010” award by Slovene Managers’ Association for shaping the Slovene insurance market and bringing Generali in Slovenia to become one of the market leaders.
Gregor Pilgram graduated from Vienna Economic University with a Master’s degree in Business Administration in 2001.


Samir Sharma

CEO, Datazuum, UK


Samir is a data strategy and analytics leader and the CEO & Founder of datazuum - a data and analytics consultancy. The company is focused on delivering projects for their clients in: data strategy, data management and data science. The company works with C-Suite leaders and their teams to extract value from the data they generate, to improve operational efficiency, drive new revenue and gain competitive advantages over business rivals.

Samir’s career began in working at Computer Sciences Corporation delivering complex ERP & CRM implementations in the Defence & Aerospace industry. While at CSC, he was selected to shape and lead CSC’s Consultants European Leadership Academy. After CSC he went on to join Christie’s the International Auctioneers, as one of their first business transformation specialists.

After two years, he was the fastest rising VP and was promoted to lead the global Customer Relationship Management team. Here he worked with the team to perform data analysis, driving insights to create new products and revenue streams.

After leaving Christie’s, he embarked on a career with Accenture working in Government Consulting. Where he was one of three programme managers leading the largest pensions transformation programme for the Department of Work and Pensions. After successfully delivering at the DWP, Samir was asked to lead the UK Government Sales Team.

Having left Accenture, Samir was invited to lead a team of 20 consultants to advise the Prime Minister of Trinidad and Tobago on Public Sector Transformation. Successfully, working on transforming all ministries and implementing digitally driven programmes (at a central and local level).

Moving back to the UK after two years, Samir was asked to lead the expansion of Vertex Business Services in the UK launching their Decision Sciences business. Which led him to the core of Data & Analytics, and why today he is running datazuum.

He has 20 years of international experience in the UK, Europe, US and the Caribbean, working across many verticals such as retail, media, technology, logistics, postal, insurance, banking, telecoms, policing, charities and government (central and local).
A regular speaker at international conferences, charity fundraiser, mentor and youth champion for Working Knowledge - supporting young people to achieve their personal and career goals in life.


Jaka Kavčič

General Director, Summit avto d.o.o., SI


Jaka Kavčič is an expert in the automotive industry and mobility.

In 2014, he joined Summit avto d.o.o. (owned by the Japanese Summitomo Corporation Group) as a General Manager and in 2018 become a Managing Director. He is also a member of Supervisory committe in Ski Association of Slovenia and Member of Management Committe in National Automobile Association of Slovenia. He also participated in the acquisition of a motor vehicle company in Bulgaria, representing the brands FORD, Jaguar Land Rover and Volvo, assisted in the restructuring of a company in Poland selling Ford and Honda vehicles. In Slovakia, he is also involved in joint projects that also deal with the distribution and sale of Ford vehicles.

Before joining the Summit avto d.o.o., he was a Managing Director for Marcedes-Benz and Brabus.
Jaka holds a master's degree in corporate management.corporate management.


Accomodation & Location

Conference location: Grand Hotel Union, Miklošičeva 3, Ljubljana,
Event location: A guided tour of the City Museum of Ljubljana, Gosposka 15, Ljubljana
  A social event at the Wine bar Šuklje, Breg 10, Ljubljana

Special rates for conference guests:

Grand Hotel Union, Miklošičeva 3, Ljubljana,, reservation: AZN 2019

Hotel Slon
, Slovenska cesta 34, Ljubljana,, reservation: Click here

After 1st of August 2019, please contact Hotel Union and Hotel Slon directly for availability!

Insurance Supervision Agency, Trg republike 3, 1000 Ljubljana
Phone: + 386 (1) 2528 600, Fax: + 386 (1) 2528 630, e-mail:, www:
Contact information:
Ms. Natalija Dmitrović / / Telephone: +386 (1) 2528 600 /