Primarily supervises the control of insurance companies related to offering and marketing insurance products, regardless of the distribution channel or communication channel, and the controlling of the distribution channels, supervises the general insurance conditions and notification of the policyholders, supervises the establishment and appropriateness of the internal procedures for resolving complaints at the supervised entities, supervises the appropriateness of the procedures of treating insured events, supervises insurance agents and brokers, companies providing insurance agency or brokerage service and banks providing insurance brokerage services, proposes inspections of operations and cooperates with the Section for On-site Supervision in the inspections of operations in the scope of the area of work of the Section, prepares proposals for decisions on the expiry of authorizations of insurance agencies and brokerage companies if the conditions for the expiry of the authorization are met in accordance with the law, cooperates in the keeping og the registers of natural and legal persons providing insurance agency and brokerage services in the part concerning changes or deletion of data or persons, identifies bad practices on the insurance market and performs tasks of raising awareness in the area of financial literacy and consumer protection. Department cooperates in the preparation of proposals for amendments to acts and draft implementing regulations in the area of its work, cooperates, in the scope of the area of work of the Department, with the supervisory institutions within the EIOPA and supervisory institutions in other countries, in particular within the international association IAIS, within the EU and EEA authorities.